User terms
Effective date: April 20, 2026
Last updated: April 20, 2026
These Terms of Service (“Terms”) are a binding agreement between you (“you”, “your”) and Renaissance Research Technologies Private Limited (“RRTPL”, “Company”, “we”, “us”) governing access to and use of the Eyvent AI software, websites, APIs, and related services (collectively, the “Services”) made available at https://eyvent.io. The product brand is Eyvent. Eyvent was formerly known as Ripplbot.
BY CREATING AN ACCOUNT, CLICKING “I AGREE”, OR USING THE SERVICES, YOU AGREE TO THESE TERMS. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
If you do not agree, do not use the Services.
1. Company information
Renaissance Research Technologies Private Limited
Address: UNIT 801 TO 810, 8th Floor, Tower 1, Vasavi Shaloom Skycity, Gachibowli, Serilingampally (Seri Lingampally), K.V. Rangareddy District, Telangana 500032, India
Website: https://eyvent.io
2. Eligibility
You must be at least the age of legal majority in your jurisdiction and able to form a binding contract. The Services are intended for business use. You may not use the Services if you are prohibited by law or by Meta/WhatsApp or other platform rules.
3. Accounts, credentials, and security
You must provide accurate registration information and keep it updated. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. You must notify us promptly of unauthorized access. We may suspend accounts for security reasons.
4. License to use the Services
Subject to these Terms and your payment obligations (if any), we grant you a limited, non-exclusive, non-transferable (except as permitted), non-sublicensable license during the subscription term to access and use the Services for your internal business purposes, solely in accordance with the documentation and applicable laws.
5. Acceptable use
You will not, and will not permit others to:
- violate applicable law, including telecommunications, marketing, privacy, anti-spam, intellectual property, export control, and sanctions laws;
- violate Meta/WhatsApp policies, messaging rules, template requirements, commerce policies, or developer terms;
- send unsolicited or misleading messages, phishing, malware, or illegal content;
- harass, threaten, discriminate, or incite violence;
- attempt to probe, scan, or test vulnerabilities without authorization, interfere with the Services, or bypass security;
- reverse engineer, decompile, or disassemble the Services except where mandatory law permits;
- resell, time-share, or commercially exploit the Services without our written agreement;
- use the Services to build a competing product or to train a foundation model using our confidential information or non-public aspects of the Services; or
- misrepresent sender identity or message origin.
6. Customer Content and data protection
You retain your rights in Customer Content (data you submit to the Services). You grant us a worldwide license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, and improve the Services as contemplated by your use.
You represent and warrant that:
- you have all rights and lawful bases necessary to submit Customer Content and to message recipients as you configure;
- your messaging programs comply with consent/opt-out requirements where applicable; and
- you will honor recipient rights requests where you are responsible as controller.
Our Privacy Policy explains how we handle personal data. Where we process personal data on your behalf, additional terms in our Vendor documentation or a data processing addendum may apply.
7. WhatsApp / Meta and third-party services
The Services may interoperate with third-party platforms (including Meta/WhatsApp). Your use of those platforms is subject to their terms and policies. We are not responsible for third-party services, outages, policy changes, or enforcement actions by platforms.
8. AI features (if enabled)
If you use features that involve machine learning or third-party AI APIs, you agree not to submit sensitive categories of data unless permitted by us in writing and you acknowledge outputs may be inaccurate. You are responsible for reviewing outputs before relying on them in regulated or high-risk contexts.
9. Fees, taxes, trials, and payment
Paid plans require payment of fees described at purchase or in an order form. Fees are non-refundable except where required by law or expressly stated. You are responsible for applicable taxes. We may change fees with reasonable notice where permitted by contract. Late payment may result in suspension.
10. Suspension and termination
We may suspend or terminate access for material breach, non-payment, legal requirement, risk to the Services, or platform enforcement. You may terminate by closing your account where the product allows. Upon termination, your right to access ceases. We may delete data according to our retention policies and product functionality. You should export data before termination where available.
11. Confidentiality
Each party may receive confidential information of the other. The receiving party will use reasonable care to protect it and use it only for the purposes of these Terms, subject to standard exceptions (public domain, rightfully received, independently developed, required by law).
12. Intellectual property
We and our licensors own the Services, including software, branding, documentation, and underlying technology. Except for the limited license in Section 4, no rights are granted. Feedback you provide may be used by us without obligation to you.
13. DMCA / copyright notices (if applicable)
If you believe content in the Services infringes copyright, contact us with the information required by applicable law and our published copyright notice process on eyvent.io (if available).
14. Warranties disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND
- OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) INR 10,000 (unless mandatory law requires otherwise).
16. Indemnity
You will defend, indemnify, and hold harmless RRTPL and its directors, officers, employees, and agents from claims, damages, liabilities, and costs (including reasonable attorneys’ fees) arising from: (a) Customer Content; (b) your messaging or marketing practices; (c) your breach of these Terms or law; or (d) disputes between you and your customers or message recipients, except to the extent caused by our willful misconduct.
17. Export and sanctions
You will comply with export control and sanctions laws. You may not use the Services in embargoed jurisdictions or for prohibited end uses.
18. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer protections, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction. Before filing a claim, the parties will attempt good-faith resolution for thirty (30) days.
19. Changes
We may modify these Terms by posting an updated version on eyvent.io and updating the “Last updated” date. If changes are material, we will provide additional notice where required by law. Continued use after the effective date constitutes acceptance unless applicable law requires express consent.
20. Miscellaneous
Entire agreement. These Terms and any order form constitute the entire agreement regarding the Services and supersede prior oral or written understandings on the same subject.
Severability. If a provision is invalid, the remainder remains in effect.
Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger or sale of assets.
Force majeure. We are not liable for failures due to events beyond reasonable control.
Notices. We may provide notices via the Services or email to your account. Legal notices to us should follow the instructions on eyvent.io.